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Urgent over-the-counter services that will still be offered under elevated safe distancing measures.


Please submit a request via and obtain an appointment letter from ICA before making your trip to ICA Building.


Members of the public who require urgent services at the ICA Building on or after 7 April 2020 will first need to submit a request at It will take up to one working day[1] for the request to be processed. Only those who receive an approval appointment letter will be granted entry into the ICA Building.


Please refer to section "Services offered online" below for complete list of available online services, and section "Available over-the-counter services" for urgent services that are still available over-the-counter at the ICA Building.


ICA urges members of the public to comply with the latest elevated safe distancing measures.


6th April 2020


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